bout Us: Breakthrough Healthcare is a home health agency dedicated to providing the highest quality of care through a holistic approach. Our mission is to be responsive to the community we serve, ensuring the best outcomes for our patients.

Job Summary: We are seeking a dedicated and efficient Administrative and Intake Specialist to join our team. This role combines administrative duties with the intake process for patients, ensuring smooth operations and high-quality patient care. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

• Front Office Management: Open and prepare the front office and lobby, ensuring all necessary equipment is operational.
• Intake Coordination: Assist with coordinating and managing the intake process for patients.
• Patient Information Management: Collect and verify patient information, including medical history and insurance details.
• Appointment Scheduling: Schedule appointments and coordinate with healthcare providers.
• Documentation: Ensure accurate and timely documentation of patient records.
• Patient Support: Assist with patient education and provide necessary resources.
• Collaboration: Collaborate with other healthcare professionals to ensure seamless patient care.
• Confidentiality: Maintain confidentiality and adhere to HIPAA regulations.
• Communication Management: Answer telephones, direct calls, and manage mail and faxes.
• Data Management: Maintain oversight of communication routes, including faxes, emails, and messages. File paperwork and maintain information using computer software packages.
• Data Integrity: Create, maintain, and purge data files and logs; make necessary updates and corrections. Extract and release information in compliance with policies and regulations; prepare reports as needed.
• Clinical Support: Track clinical and field staff notes.
• Administrative Decisions: Make administrative and procedural decisions on sensitive issues.
• Problem Solving: Resolve data input, storage, and retrieval problems; design solutions and modifications.
• Information Resource: Serve as a primary source of information on specialized data files for internal and external clients.
• Reporting: Perform limited data analysis and generate various reports.
• Scheduling: Assist with scheduling staff appointments and maintaining schedules.
• Supply Management: Order supplies and organize files and cabinets. Track supplies and maintain PAR levels.

Skills and Qualifications: Previous experience in an office setting or front desk role is mandator

• Organizational Skills: Strong organizational and multitasking abilities.
• Communication: Excellent communication skills, both written and verbal.
• Attention to Detail: Attention to detail and accuracy in data entry and record keeping.
• Medical Knowledge: Knowledge of medical terminology and procedures.
• Technical Proficiency: Proficient in using electronic health record systems (e.g., Cerner).
• Adaptability: Ability to work well in a fast-paced environment.
• Empathy: Compassionate and empathetic approach when interacting with patients.
• Strong organizational skills: with the ability to manage multiple tasks simultaneously.

If you are passionate about providing exceptional service and have the required skills, we invite you to apply for this rewarding position as an Intake Specialist.

Job Type: Full-time