Position Summary

The In-Home Care Manager is responsible for the overall coordination, quality, and management of client care services within the home setting. This role involves conducting initial and ongoing client assessments, developing customized care plans, ensuring strict compliance with state and federal regulations, and providing leadership and accountability to the caregiving team. The ideal candidate balances high emotional intelligence and family diplomacy with exceptional organizational skills and clinical or operational acumen.

Key Responsibilities

1. Client Assessment & Care Coordination

• Conduct comprehensive in-home intake assessments to evaluate clients' physical, cognitive, emotional, and social needs.

• Develop, implement, and routinely update individualized care plans in collaboration with clients, family members, and medical professionals.

• Manage client transitions (e.g., from hospital or rehabilitation facility to home) to ensure continuity of care and safety.

• Serve as the primary point of contact for families, providing regular updates, addressing concerns, and delivering a supportive, concierge-level communication experience.

2. Staff Management & Accountability

• Oversee, mentor, and supervise field caregivers (CNAs, HHAs, and personal care aides).

• Coordinate with the scheduling team to ensure optimal client-caregiver matching based on client needs, personality, and caregiver skill sets.

• Conduct field supervisions, performance evaluations, and on-site coaching to maintain high standards of care and professionalism.

• Participate in the onboarding, orientation, and skills verification of new care staff.

3. Compliance, Quality Assurance & Documentation

• Ensure all client files, care notes, and caregiver documentation meet state Department of Health and Senior Services standards and Medicaid/private insurance regulations.

• Utilize care management software (e.g., Monday.com, specialized EHR platforms) to track client statuses, log assessments, and audit field notes for accuracy.

• Investigate and document any incidents, changes in condition, or complaints, implementing immediate corrective action plans when necessary.

4. Community & Professional Relations

• Build and maintain strong relationships with local healthcare professionals, discharge planners, and community resources.

• Represent the agency at community events or professional networking opportunities to promote services and support business growth.

Qualifications & Skills

• Education & Experience: Bachelor’s degree in Nursing (BSN), Social Work, Healthcare Administration, or a closely related field preferred.

• Tenure: Minimum of 3–5 years of experience in home health, private duty care, or geriatric care management, with demonstrated supervisory experience.

• Regulatory Knowledge: Deep understanding of state home care regulations, compliance guidelines, and quality assurance protocols.

• Technology Proficiency: Experience using electronic health records (EHR), scheduling platforms, or project management tools (e.g., Monday.com).

• Soft Skills: Exceptional active listening, crisis management, and face-to-face conflict resolution skills. Strong ability to manage field staff remotely while maintaining high accountability.

• Requirements: Must possess a valid driver’s license, reliable transportation, and auto insurance for travel to client homes. Must pass a comprehensive background check and drug screening.. Have experience in home health or related field. Associate Degree or equilavalent experience.